Shipping and Return Policies
Shipping Policy
Shipping charges are computed at checkout and are based on the total weight of your order with a $10 minimum charge.
Additional shipping charges may be applied for residential, limited access locations, and lift gate needs when applicable
- For items with Free Shipping:
- Free shipping applies to Contiguous US orders only
- An additional shipping charge will be applied to orders outside the Contiguous US
- Additional shipping charges may be applied for residential, limited access locations, and lift gate needs when applicable
- 11+ Handi Treads: Free Shipping
1-10 Handi Treads: Standard rates are $15, $20, or $25 for shipping
- We ship internationally. Call for a freight quote to your location: (800) 876-7267. International customers are responsible for paying applicable duties, brokerage fees, and taxes after order is placed
- Items ordered on-line that are not within the Contiguous US have a different freight price than quoted online. We will contact you with the appropriate adjusted freight cost
- If you have any questions regarding freight/tracking don’t hesitate to contact us: (800) 876-7267
- In stock items usually ship within 24-48 hours. Lead time varies for custom made orders. Contact us at (800) 876-7267 with any questions regarding lead times
Return Policy
- We accept returns on NON-CUSTOM products that have been purchased over the last 30 days.
- All returns require a Return Authorization: returns shipped without authorization will be refused.
- A 20% restocking fee will be charged on all returns. The restocking fee may increase based on the condition of the returned product, or if it was returned outside our return period.
- Handi-Ramp does not cover any of the return costs. Handi-Ramp is not responsible for any lost or damaged return packages.
NOTE: For health reasons, only unused, factory sealed bathing or bathroom products can be returned (opened packages and/or used products will be refused.).
Call (800) 876-7267 to request a Return Authorization number.