Shipping and Return Policies

Shipping Policy

Shipping charges are computed at checkout and are based on the total weight of your order with a $10 minimum charge.
Additional shipping charges may be applied for residential, limited access locations, and lift gate needs when applicable

For items with Free Shipping:
- Free shipping applies to Contiguous US orders only
- An additional shipping charge will be applied to orders outside the Contiguous US
- Additional shipping charges may be applied for residential, limited access locations, and lift gate needs when applicable
- 11+ Handi Treads: Free Shipping
  1-10 Handi Treads: Standard rates are $15, $20, or $25 for shipping
We ship internationally. Call for a freight quote to your location: (800) 876-7267. International customers are responsible for paying applicable duties, brokerage fees, and taxes after order is placed
Items ordered on-line that are not within the Contiguous US have a different freight price than quoted online. We will contact you with the appropriate adjusted freight cost
If you have any questions regarding freight/tracking don’t hesitate to contact us: (800) 876-7267
In stock items usually ship within 24-48 hours. Lead time varies for custom made orders. Contact us at (800) 876-7267 with any questions regarding lead times

Return Policy

We accept returns on NON-CUSTOM products that have been purchased over the last 30 days.
All returns require a Return Authorization: returns shipped without authorization will be refused.
A 20% restocking fee will be charged on all returns. The restocking fee may increase based on the condition of the returned product, or if it was returned outside our return period.
Handi-Ramp does not cover any of the return costs. Handi-Ramp is not responsible for any lost or damaged return packages.
NOTE: For health reasons, only unused, factory sealed bathing or bathroom products can be returned (opened packages and/or used products will be refused.).

Call (800) 876-7267 to request a Return Authorization number.