Frequently Asked Questions – Handi-Ramp
Handi-Ramp Frequently Asked Questions (FAQs)
- How do I know what ramp to buy?
- Do your products meet ADA standards/requirements?
- What materials do you use in construction of your ramps?
- Do you have a local dealer?
- Does your company install ramps in my area?
- What is your return policy?
- What is your shipping policy?
- How much will the shipping be for my order?
- Can you ship outside the United States?
- Do you charge sales tax?
- When will I receive my order?
- Do you offer financing or funding?
1. How do I know what ramp to buy?
It depends on your specific needs, ability and what type of ramp you are interested in. Each of our ramp pages features an outline of weight capacities, sizing specifications, and shipping information respectively. If information is confusing please do not hesitate to contact our ramp experts at (800) 876-7267 or e-mail us your question so we may get you the right ramp the first time. For more information on buying a ramp visit our ramp buyers guide.
2. Do your products meet ADA standards/requirements?
This is a very good question. The answer is not all ramps meet ADA standards. Depending on your needs you may not be required to meet ADA guidelines. All wheelchair ramps are available as ADA compliant. For more information please contact our ramp experts for more information at (800) 876-7267 or e-mail us your question so we may get you the right ramp the first time.
3. What materials do you use in construction of your ramps?
The three basic materials we use in construction of our ramps are aluminum, steel and concrete deck, each offering their own benefits.
4. Do you have a local dealer?
We strive to offer you the best price for all our products. By selling direct we eliminate the middle man and are able to save you, the customer, both time and money. If you are interested in selling our products contact us at (800) 876-7267 or e-mail us.
5. Does your company install ramps in my area?
Handi-Ramp has a nationwide network of qualified installation experts. Call us at (800) 876-7267 or drop us an e-mail.
6. What is your return policy?
For returns, please visit our returns page and follow the steps provided. If you require further assistance, please call (847) 680-7700 or e-mail to request a return authorization number. NOTE: For health reasons, only used and factory sealed bathing or bathroom products can be returned (opened packages and/or used products will be refused.).
7. What is your shipping policy?
Shipping costs for many of our products are identified under the shipping tab at the bottom of our product pages. All orders will ship via UPS or FedEx Ground with the option to expedite. We ship daily to the lower 48 and can ship to Alaska, Hawai’i, Canada, and Mexico. If you are ordering internationally, please call us at (800) 876-7267 or e-mail us for a shipping quote.
Many of our products advertise ‘free shipping’, meaning the shipping cost has been included in the item price. Please see our returns page for additional information.
8. How much will the shipping be for my order?
Most individual product pages list the shipping and handling cost. If you have a question about multiple quantities, please call us at (800) 876-7267 or drop us an e-mail
9. Can you ship outside the United States?
See shipping policy above or call (800) 876-7267.
Sales tax will only be applied only to orders shipped within the state of Illinois.
11. When will I receive my order?
Most items ship the same or next business day via UPS/FedEx ground and will arrive in 1-5 business days depending on your location. For tracking and status information call (800) 876-7267 or drop us an e-mail.
12. Do you offer financing or funding?
Handi-Ramp rents and leases many items listed on this site. Call one of our ramp experts to discuss your specific needs at (800) 876-7267.
Due to the large number of inquiries we are not able to provide funding to everyone. In response to our customers requests we have created the Handi-Ramp Foundation which provides more detailed information about funding.
Additional funding information can be found in our funding resource library.
